Diagnostic Assessment:

• Before initiating any repairs, our electricians will conduct a thorough diagnostic assessment to determine the condition of the electrical components.

Transparent Solutions:

• Solutions and recommendations will be provided based on the assessment results, ensuring transparency in the repair process.

Inclusive Materials:

• Basic materials required for the repair (e.g., switches, sockets) are not included in the service cost. The customer is responsible for providing these materials. If the customer prefers, the electrician can procure the necessary materials, and the cost will be added to the final service invoice. The customer will be informed of the material costs and must approve before the purchase is made.

Extra Charges:

• In cases where extra materials are needed or if the repair involves additional complexities not covered in the initial assessment, extra charges may apply. The customer will be informed and approval sought before proceeding.

Customer Consent:

• Customer consent will be obtained before initiating any additional repairs or incurring extra charges beyond the initial assessment.

Payment and Pricing

• Cost for electrical repair services is determined based on the complexity and diagnostic time. A clear pricing structure will be provided during booking, ensuring transparency about the expected costs.

Payment Options:

• Payment for services can be made through various methods, including cash, credit/debit cards, and online payment platforms. The agreed-upon payment method will be confirmed during the booking process.

Booking Confirmation:

• The booking is considered confirmed once the payment details and service cost are agreed upon. Changes to the service scope may result in adjustments to the final cost.

Cancellation Policy:

• Cancellations made within a specified timeframe (to be defined in the terms and conditions) may not incur charges. Late cancellations or no-shows may be subject to a cancellation fee.

Refund Policy:

• Refunds, if applicable, will be processed according to the established refund policy. This policy will be communicated to the customer during the booking process.

Service Completion and Payment:

• Payment is expected upon completion of the service. Any concerns or discrepancies with the service should be communicated promptly for resolution.